Shipping policy

West 28th ships worldwide to most destinations. The details below outline our processing times, delivery windows, carriers, and responsibilities.

Order Processing

  • We ship to most countries worldwide.

  • Order cut-off: 5:00 PM Eastern Time (ET) (GMT-05:00, New York). Orders placed after the cut-off are processed the next business day.

  • Processing time: 1–3 business days after payment confirmation (Monday–Friday, excluding public holidays).

  • Once your order ships, you’ll receive a confirmation email with tracking.

  • If we’re unable to ship to your location due to carrier or customs restrictions, we’ll contact you to arrange an alternative or issue a full refund.

Shipping Times

Delivery estimates are shown in business days. Actual transit may vary based on customs, carrier capacity, and local holidays.

Region Estimated Delivery Time
Europe 4–12 business days
North America 4–12 business days
Asia 4–12 business days
Australia & New Zealand 5–14 business days
Middle East 7–18 business days
South America 7–18 business days
Africa 10–25 business days

Note: Estimates begin after your order has shipped.

Shipping Costs

  • Free standard shipping on orders over $99.

  • U.S. orders $99 or less: $4.99 flat-rate standard shipping.

  • UK orders £74 or less: £3.70 flat-rate standard shipping.

  • International orders $99 or less: $8.99 flat-rate standard shipping.

Shipping Carriers

We partner with trusted carriers for U.S., UK, and international deliveries. Depending on destination and service availability, your order may ship via:

U.S. carriers

  • USPS (United States Postal Service)

  • UPS

  • FedEx

  • DHL (select routes)

United Kingdom carriers

  • Royal Mail
  • DPD UK
  • Evri (formerly Hermes)
  • DHL Express UK
  • FedEx UK

International carriers

  • DHL Express / DHL eCommerce

  • FedEx International

  • UPS Worldwide

  • National postal services via partner networks (e.g., Canada Post, Royal Mail, Australia Post)

  • Local last-mile carriers (for final delivery in your country)

In some regions, international parcels transfer to a local carrier for the final delivery step.

Customs, Duties & Taxes (International)

International orders may be subject to import duties, taxes, and customs fees charged by your local authorities. These costs are not included in our prices and are the customer’s responsibility. We recommend checking local regulations before ordering.

Tracking Your Order

  • All shipments include tracking.

  • A tracking number will be emailed when your order ships.

  • Please allow 2–5 business days after dispatch for tracking to begin updating.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact us at support@west28th.com . We’ll open a case with the carrier and assist in locating or replacing your order.

Incorrect Address

Please verify your shipping details at checkout. West 28th is not responsible for parcels delivered to addresses entered incorrectly by the customer. Orders returned due to address errors may require reshipping at the customer’s expense.

Contact Information

Legal Entity: Aegis De Santos LLC
Trade Name (DBA): West28th
Email: support@west28th.com 
Phone: +1 302-440-5932
Address: 254 Chapman Road, STE 208 #18410, Newark, Delaware 19702
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.