Billing Terms & Conditions

Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Payment Security

We use Shopify’s fraud detection system to help identify and prevent fraudulent transactions.

For large transactions, we may request additional identity verification through reputable third-party services, such as Stripe Identity, to ensure the security of the purchase. You will be notified if such verification is required before your order is processed.

Supported Currencies

Purchases can be made in currencies supported by Shopify. Final payments will be processed in USD at checkout. Note that exchange rates are determined by Shopify and your payment provider, and may differ slightly from the displayed conversion rates.

Customs, Import Duties, and Taxes

Customers are responsible for any customs duties, taxes, or additional charges incurred during shipping, which vary by country. We recommend checking with local customs authorities prior to placing an order.

Refunds and Cancellations

  • Cancellations: Orders may be canceled within 24 hours of purchase.

  • Refunds: Refund processing time is up to 7 business days to process, subject to payment provider policies. Refunds are governed by our Return Policy.

Our contact information is posted below:
Legal Entity: Aegis De Santos LLC
Trade Name (DBA): West28th
Email: support@west28th.com 
Phone: +1 302-440-5932
Address: 254 Chapman Road, STE 208 #18410, Newark, Delaware 19702
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.